| Q: I would like to place
an order, how secure is the Pay Pal payment process?
A: PayPal
is currently used by more than 100 million members and merchants worldwide
as their preferred online payment processor. Pay Pal is more secure
than telephone orders, since credit card information is never revealed to anyone, or to any other party by Pay Pal. Once you place your order, we
simply receive a confirmed notice from PayPal of your order with a description
of goods, along with successful payment. In return, we securely
assemble your order and send it on its way to your destination.
Q: I would like to order from
your site, but do not have a PayPal account can I still make a purchase
even though I do not have a PayPal account?
A: Yes
you can. At checkout you will be given a choice to login (only if
you are a PayPal account holder)
or you may proceed with payment by credit card for non account holder. It’s
that easy! All you do is fill in the payment details and your order will
be on it’s way.
Q: I'm located within
Canada / USA and have placed an order. How soon should I expect my product?
A: Orders
received prior to 1:00 p.m. on any business day (Monday to Friday), are
packaged and ready for dispatch that same evening or within 24hrs depending on stock, and will usually
arrive to your destination in 1-7 business days(Canada) or 4-10 business days(USA) and d It’s something extra
we do here at Centerpin Angling to ensure the product out to you
in a timely manner. Please
refer to our shipping and handling information posted in our "about us page".
Q: Do you offer a purchase return
guarantee, In case of unwanted, lost or damaged goods during the delivery
process?
A: Yes.
Should any product(s) become damaged
during the shipping process, a full refund or exchange will be offered
including the shipping costs. This includes unwanted product(s) returned for any reason, provided they have not been used. Our products are also carefully inspected and undergo a quality
control process prior to shipping to avoid any unnecessary problems
with performance and cosmetics upon receipt. Should a problem arise
with any of the products during the warranty period, you may contact
us so that we may direct you to the nearest manufacturers service
center for warranty privileges. (please refer to our Return Policy/Guarantee in our "about us page" for details.
Q: I’am ordering from
the USA and noticed your prices are in canadian currency (CAD), how do
I know what the cost would be in US funds?
A: Our
payment processor will automatically convert the payment to your
currency based on the exchange rate at the time of your purchase. This is automatic, and it will appear in your account summary (paypal account holders) or on your next credit card statement mailed out
to you by your financial institution, or both. This automatic currency conversion
also applies to orders placed from other countries in their applicable currency. Currency conversion link (please click here)
Q : I’am located overseas
and would like to place an order, are the shipping rates posted on your web site applicable to orders placed from beyond the borders of USA
& CANADA?
A: The shipping rates posted in our “about us” page are
only applicable to destinations to the United States and Canada. However, and in most cases we are able to ship small and light weight items overseas at the same rate provided the weight and combined surface are is of standard size. Please send us an e-mail for a shipping confirmation prior to ordering and we will do our best to to serve you in a timely manner.
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